24/7 Support
A new Approach

EMNET’s “6-Star” Support Model

We understand that too many hosting companies treat you as an outsider and maybe even an annoyance. Even if they offer 24/7/365 support, what kind of support is it really? To ensure the best support in the industry, we have turned the traditional support model on its head…

In the traditional support model, the customer sometimes feels as though they are the opposing team, or at the bottom, and that they need to fight their way through the front-line to get to higher level support. Some companies won’t even provide access to their higher level employees.

There is a better way

With our customer-centric “6-star” approach, you are in the centre of it all. You have direct access to whomever you need to achieve a quick resolution to any issue that may arise – including billing, provisioning (those who build your servers), network and systems specialists. 

Every customer is assigned to a team, ensuring that we all know you and your business model. Of course, your personal team consists of people who work regular hours, but our 24/7/365 staff know exactly who to call in an emergency.

Our expert staff is on call 24/7/365 via email, chat, cases (online support tickets) and telephone